Alerts

  • Standards

Specifications and use

An alert on your Mura website is a message released to inform affected college and unit employees and public of a deviation from normal unit operations. This may include but not be limited to the below.

Technical faults

  • Web application outages
  • Phone system outages
  • Unavailable building Wi-Fi
  • Other related technical services

Physical building/unit services

  • Broken elevator
  • Closed restrooms
  • Offices running reduced hours or temporarily closed
  • Class room changes
  • Class deviations or cancelations

Alert hierarchy and Function

All content managed websites will support up to three website alert types. Local site, college wide and university wide, each from a differing outlet source. When no alert is present, site alerts will be cached and updated every 5 minutes. When active alerts are present, the alert cache is updated every 60 seconds until all alerts are no longer active.

  • Local site alerts come from within any enabled website with a connected alert site section. These alerts exist in one of two states - distributed or undistributed. Distributed alerts display the alert title, summary and feed URL across the entire website (exhibit 1 below). This excludes in-site documents such as PDF, DOC or other files. The alert URL, labeled as site name alerts, leads users to the alert source feed.
  • College-wide alerts come from the alert section of the NatSci website. This alert level can be distributed across all content managed websites on the College of Natural Science hosting environment. They display and function much like the local site alert but are linked to the NatSci website alert feed.
  • University alerts are currently disabled until alerts are categorized in such a way that university emergencies are distinguishable from university notices. Notices would be unnecessary to re-distribute as they are not as time sensitive as emergency messages. University alerts may eventually be collected from a feed maintained by the MSU Police. We are waiting for the technology to develop that will allow MSU Police emergencies to be automatically distributed to website across the NatSci hosting platform. At this time, emergency alerts are posted through the main https://msu.edu/ website. The MSU emergency alerts section is available at https://msu.edu/emergency/.

Expected Presentation

Website alerts display in two primary varieties - information and warnings. Information alerts are displayed in blue and encompass all local and college wide alerts (exhibit 1 below). Warnings are displayed in yellow and include university level alerts only (exhibit 2 below). Each color combination has been tested to ensure visibility and ease of access for visitors using a variety of technologies and are compliant with the WCAG 2.0 AA standard.

Alert feeds will display each active alert by the last updated date time stamp. Each alert will be listed with the alert title and alert body text for fast access to full alert details.

screenshot with a site alert
Exhibit 1

 

screenshot with a university alert
Exhibit 2

Example Alerts

Title: South elevators out of service at Wells Hall
Summary: A campus technician is en route to repair the south elevators of Wells Hall. For those in need of assistance, please call (555) 555-1234 upon reaching the building.
Body: A campus technician is en route to repair the south elevators of Wells Hall. For those in need of assistance, please call (555) 555-1234 upon reaching the building. Further information on expected repair time or status changes will be posted via this website as available.

Title: Course cancelation due to snow
Summary: For Thursday, January 8, all physiology (PSY) courses are canceled due to winter weather conditions. Please do not report to class. Regular scheduled courses are expected to resume on January 9.
Body: For Thursday, January 8 all physiology (PSY) courses are canceled due to winter weather conditions. Please do not report to class. Regular scheduled courses are expected to resume on January 9. Professors will provide individual courses with makeup information upon return to the regular course schedule. Further information or additional cancelations on will be provided through this website as available.

Accessing an Alert Site

  1. Log into the Mura administrator with your username and password.
    Mura Login Screen
     
  2. Make sure to select the appropriate website for the alert if multiple are available.
    Select website from list of available sites.
     
  3. Navigate to the Site Manager.
    Site Manager
     

Posting an Alert

  1. If the alert section is enabled for the current site, it will be available just below the home page level.
     site manager screenshot
     
  2. Hover over the plus (+) icon to the left of the Alert page and click Add Content.
    add content menu
     
  3. Select the Site-Alert content type.
    alert content type selection screenshot
     
  4. Provide a title, summary and content for the alert. If there are limited details, it is okay to publish the same content as included in the summary until more information is prepared.
    edit content screenshot
     
  5. If the alert should be distributed across the local site, change distribute to yes. If the alert is published from the NatSci website and should span all CMS hosted websites, set college wide to yes. Click Publish after these options are set.
    options and publish screenshot
     

Note

  • Significant alert status changes should be addressed as a new alert. For example, the following alert update would require a second post. It was posted that courses were canceled for the day and the alert needed to be updated because it was decided that afternoon courses should run as scheduled.
  • Alert information should be understandable at a glance. Keep the message and title succinct. Avoid more than two sentence alert summaries and titles more than 10 words long. If more information is needed, use the alert body to deliver the full details.

Remove from Distribution

To remove an alert box from your website but maintain the alert text for visitor reference follow these steps.

  • Open the alert with the Mura page editor and change the distribute option, located on the bottom of the basic editing tab, to no. Then publish the alert.
    options and publish screenshot

Deleting an Alert

Expand the alert section with the expansion arrow in the site manager and remove the alert by clicking the X icon on the right hand side of the target item.
CAUTION: Be careful to click the delete (x) icon in the correct row. Deleting the main alert section will require repairs before future alerts could be published.
alert deleting screenshot